Booking and cancellation policy
Would you like to book a holiday but not risk any cancellation fees? With us, you can do just that!
We have amended our cancellation policy in light of the current Coronavirus situation for all of the fam hotels:
FLEX CANCELLATION-POLICY
Cancellation up to 14 days before arrival is free of charge!
After this deadline, the following cancellation fees apply:
14 to 7 days before arrival - 33% of the room cost will be chargedless than 7 days before arrival or in the case of failure to arrive - 90% of the room cost will be charged
valid in summer + autumn 22 + winter 21/22 + winter 22/23
(except 25.12.-08.01.23 + 18.02.-04.03.23)
STANDARD CANCELLATION-POLICY
Cancellation up to 31 days before arrival is free of charge!
After this deadline, the following cancellation fees apply:
30 to 7 days before arrival - 33% of the room cost will be chargedless than 7 days before arrival or in the case of failure to arrive - 90% of the room cost will be charged
Valid in winter 22/23 at the following times: 25.12.-08.01.23 + 18.02.-04.03.23
CAREFUL BOOKING
For a stay until 31 October 2022, the cancellation conditions agreed at the time of booking apply in principle. However, no costs arise for the guest or for fellow travellers from the same household, if:
1. an official segregation order has been issued for the day of arrival of the planned stay
2. or the guest's home country has issued a travel warning urgently advising against non-essential travel to our holiday region and, despite a negative officially recognised test, a legally prescribed quarantine applies on return*.
3. or if the statutory provisions stipulate a mandatory quarantine upon entry into Austria, which cannot be circumvented even by an officially recognised test
4. or the border is closed*
5. or the operation of all Montafon mountain railways has to be completely suspended due to a Corona-related decree*.
*Applies also pro rata if the event occurs during the stay.
Travel cancellation insurance
Many credit card holders already have travel cancellation insurance with their card as standard. If you don’t possess travel cancellation insurance, we recommend you to conclude the “HotelStorno- Plus” travel cancellation and insurance. Please find more information on the services, premiums and how to conclude the insurance at the following link: http://hotel.europaeische.at/plus?AGN=10015170
