Booking and cancellation policy

 

Would you like to book a holiday but not risk any cancellation fees? With us, you can do just that!

We have amended our cancellation policy in light of the current Coronavirus situation for all of the fam hotels:

 

FLEX CANCELLATION-POLICY

Cancellation up to 14 days before arrival is free of charge!

After this deadline, the following cancellation fees apply:
14 to 7 days before arrival - 33% of the room cost will be chargedless than 7 days before arrival or in the case of failure to arrive - 90% of the room cost will be charged

Valid in winter 20/21, summer and autumn 21 and winter 21/22 at the following dates: 08.01.-29.01.22 + 12.03.-09.04.22. 

 

STANDARD CANCELLATION-POLICY

Cancellation up to 31 days before arrival is free of charge!

After this deadline, the following cancellation fees apply:
30 to 7 days before arrival - 33% of the room cost will be chargedless than 7 days before arrival or in the case of failure to arrive - 90% of the room cost will be charged

Valid in winter 21/22 except the following dates: 08.01.-29.01.22 + 12.03.-09.04.22

Travel cancellation insurance

Many credit card holders already have travel cancellation insurance with their card as standard. If you don’t possess travel cancellation insurance, we recommend you to conclude the “HotelStorno- Plus” travel cancellation and insurance. Please find more information on the services, premiums and how to conclude the insurance at the following link: http://hotel.europaeische.at/plus?AGN=10015170