Booking and cancellation policy

Family holidays at the Mateera Hotel 

Book with confidence despite the Coronavirus

Would you like to book a holiday but not risk any cancellation fees? With us, you can do just that!

We have amended our cancellation policy in light of the current Coronavirus situation for all of the fam hotels:

Autumn 20:

FLEXIBLE CANCELLATION UNTIL THE DAY OF ARRIVAL

Book your autumn holiday 2020 now with the relaxed FLEX-STORNO conditions!
Cancellation is free of charge until the day of arrival.
In case of no-show on the day of arrival 90% of the agreed package price will be charged.

FLEX CANCELLATION-POLICY

valid in summer + autumn 21 and winter 20/21 
expect 30.12.20-09.01.21 + 13.02.-27.02.21 

Cancellation up to 14 days before arrival is free of charge!

After this deadline, the following cancellation fees apply:
14 to 7 days before arrival - 33% of the room cost will be chargedless than 7 days before arrival or in the case of failure to arrive - 90% of the room cost will be charged

 

Our standard cancellation policy applies irrespective of the above deadlines:

STANDARD CANCELLATION-POLICY

30.12.20-09.01.21 + 13.02.-27.02.21 

Cancellation up to 31 days before arrival is free of charge!

After this deadline, the following cancellation fees apply:
30 to 7 days before arrival - 33% of the room cost will be chargedless than 7 days before arrival or in the case of failure to arrive - 90% of the room cost will be charged

Travel cancellation insurance

Many credit card holders already have travel cancellation insurance with their card as standard. If you don’t possess travel cancellation insurance, we recommend you to conclude the “HotelStorno- Plus” travel cancellation and insurance. Please find more information on the services, premiums and how to conclude the insurance at the following link: http://hotel.europaeische.at/plus?AGN=10015170