Privacy policy
Family Hotel Mateera

We have therefore increased our data protection and adapted it to the requirements of the EU General Data Protection Regulation.

The personal data we collect includes: First name, last name, email address, phone number and address; credit card information (type of credit card, credit card number, cardholder name, expiration date and security code); guest stay information, including arrival and departure dates, special requests, service requests (including room requests, amenities or other services used); information you provide regarding your marketing preferences or when participating in surveys, contests and promotional offers; you can always choose which and if you want to share personal information with us. If you do not wish to share certain data with us, this may affect certain transactions with us.

When you use our website, we also automatically collect information, some of which is personal data. This includes data such as language settings, IP address, location, device settings, device operating system, access times, requested URLs, browser information, operating system, result of the visit (visitor or booker), browsing history, previous bookings, user number of the booker, type of data viewed.

Personal data that you provide to us via our website, email or telephone will be used by us to send you requested offers, confirm bookings, provide exemplary customer service, enable convenient access to the website and provide you with optimal service offers. In addition, your personal data helps us to keep you informed about the latest product and service offers, special offers and other developments and to check your satisfaction. If you are not interested, you can let us know at any time.

Hotel Mateera GmbH takes the protection of your personal rights very seriously and assures you that your data will not be sold or lent to third parties. Hotel Mateera GmbH is part of a family-run Vorarlberg hotel and restaurant group with the following establishments Hotel Schwärzler GmbH, Bregenz, Vorarlberg, www.hotelschwaerzler.at, Hotel am Garnmarkt GmbH, Götzis, Vorarlberg, www.hotelamgarnmarkt.at, Hotel Lagant GmbH, Brand, Vorarlberg, www.lagant.at, Hotel Mateera GmbH, Gargellen im Montafon, Vorarlberg, www.mateera.at, Brandnertal Gastronomie GmbH, Brand, Vorarlberg (www.frööd.at, www.goona.at). This hotel and restaurant group uses a shared address file. Your address data will be processed exclusively for the purpose for which you have provided us with your data.

In order to provide you with an exemplary service, Hotel Mateera GmbH may share your personal data with companies that work for Hotel Mateera GmbH to deliver products and services on behalf of Hotel Mateera GmbH. In particular, these companies may help us to process information, fulfill guest bookings or requests, deliver products, manage and maintain customer data or conduct customer satisfaction surveys. All our contractual partners have undertaken to handle your transmitted data in accordance with data protection regulations. They take all organizational and technical measures to protect your data and your personal rights. Your data will be passed on if required by law.

Hotel Mateera GmbH takes precautions, including administrative, electronic and physical procedures, to protect your personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. To ensure the security of your personal data, these guidelines and information are passed on to all relevant employees.

The data provided to us will only be stored until the purpose for which it was entrusted to us has been fulfilled and then deleted immediately. If statutory retention periods must be observed, these will be complied with. If you no longer agree to the storage of your personal data, we will delete the stored data at your request. If your personal data has changed, we will correct it after informing you. Declarations of consent that you have given to Hotel Mateera GmbH with regard to the processing of personal data can be revoked at any time. However, such a revocation does not apply to those types of data processing that are required by law. You have a right to information and also a right to data transfer with regard to your personal data.

Cookies are used on various pages of our website in order to simplify the website and communication and to better adapt our Internet presence to your needs. A cookie is a small text file that is stored on your hard disk by a website. Cookies do not cause any damage to your computer and do not contain viruses. You can deactivate the use of cookies at any time via your browser settings.

The Hotel Lagant GmbH website uses plugins from the following social networks, which are operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo, which is operated by YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA ("YouTube"). The plugins are marked with the YouTube logo. Instagram.com, which is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). The plugins are marked with an Instagram logo.

When you access a website via our website in which one of the aforementioned social plugins is integrated, your browser establishes a direct connection with the respective servers. We therefore have no influence on the scope of the data that is collected with the help of the plugin and therefore inform you according to our level of knowledge: By integrating the plugin, the respective platform receives the information that you have accessed the corresponding page of our website. If you are logged in to this platform at the same time, the platform can assign the visit to your social media account.

Facebook: https://www.facebook.com/about/privacy/

Instagram: https://help.instagram.com/155833707900388/

YouTube: http://www.google.com/intl/de/policies/privacy/

If you do not want any of these platforms to collect data about you via our website, you should log out of Facebook/Instagram/YouTube when you visit our website.

The website of Hotel Mateera GmbH uses Google Analytics, Google Convers Tracking and Google Remarketing. These are services of Google Inc, United States ("Google"). Google uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. Device-specific data, location data, IP addresses (log files) and information about cookies are also transmitted to Google when Google Maps is used. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can object to the collection and storage of data at any time with effect for the future.

Further information can be found on the Google website: http://www.google.com/intl/de/privacypolicy.html

Deactivation of Google advertising: http://www.google.com/ads/preferences or http://www.google.com/privacy_ads.html

You have the right to lodge a complaint with the data protection authority. We would be pleased if you would contact us directly using the contact details below and we will try to address your concerns.

By using the Hotel Lagant GmbH website and the offers contained therein, you agree that the personal data voluntarily transmitted by you will be stored by us and processed and used in accordance with this data protection declaration.

If you would like to receive the newsletter offered on the website, we require a valid e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided or that the owner agrees to receive the newsletter. When you register for the newsletter, we store your IP address, your name and the date of registration. This storage serves solely as proof in the event that a third party misuses an e-mail address and registers to receive the newsletter without the knowledge of the authorized person. You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time. The revocation can be made via a link in the newsletters or by sending a message to the contact options below.