DATA COLLECTION

The personal data collected by us includes:

• Your first name, last name, e-mail address, phone number and address;
• Credit card information (credit card type, credit card number, cardholder name, expiry date and security code);
• Information about the guest’s stay including arrival and departure date, special requests, service requests (including room preferences, amenities or other services used);
• Information provided by you regarding marketing preferences or when participating in surveys, contests and promotions;

You are always free to decide which personal data you wish to share with us. Not sharing certain information with us many affect specific transactions with us.

When using our website, we will automatically collect information, including some personal data. This includes data such as language settings, IP address, location, device settings, device operating system, time accessed, URLs requested, browser information, operating system, outcome of the visit (browsing or booking), browsing history, booking history, the user number of the booking party, type of data viewed.

DATA PROCESSING

We use personal data you have transmitted through our website, by e-mail or by phone to send the information you requested, confirm bookings, provide commendable customer service, enable convenient access to the website and to provide you with optimal service offers. Your personal data further allows us to inform you of the latest product and service offers, specials, and other news and inquire about your satisfaction. If you are not interested, you may notify us at any time.

DATA SHARING

Hotel Mateera GmbH is very serious about protecting your privacy and assures your data will not be sold or loaned to others.

Hotel Mateera GmbH is part of the family-owned Vorarlberger Hotel- und Restaurantgruppe with the following establishments:

• Hotel Schwärzler GmbH, Bregenz, Vorarlberg, www.hotelschwaerzler.at
• Hotel am Garnmarkt GmbH, Götzis, Vorarlberg, www.hotelamgarnmarkt.at
• Hotel Lagant GmbH, Brand, Vorarlberg, www.lagant.at
• Hotel Scesaplana GmbH, Brand, Vorarlberg, www.scesaplana.at
• Hotel Mateera GmbH, Gargellen im Montafon, Vorarlberg, www.mateera.at
• Brandnertal Gastronomie GmbH, Brand, Vorarlberg (www.frööd.at, www.goona.at)

This hotel and restaurant group has a shared address file. Your address data will solely be processed for the purposes for which they were provided by you.

To ensure we are able to provide you with commendable service, Hotel Mateera GmbH may share your personal data with companies partnering with Hotel Mateera GmbH to provide products and services on behalf of Hotel Mateera GmbH. These companies can particularly assist us with processing information, bookings or inquiries, provide products, manage customer data or conduct customer satisfaction surveys. All of our partners are committed to handling the data provided by you in compliance with data protection regulations. They take all organisational and technical measures to protect your data and your personal rights.

Your data will be shared where required by law.

PROTECTING YOUR PERSONAL DATA

Hotel Mateera GmbH takes precautions, including administrative, electronic and physical methods, to protect your personal data from loss, theft and abuse, as well as from unauthorised access, disclosure, modification and damage. To protect your personal data, these policies and information are communicated to all employees involved.

DATA STORAGE / CORRECITON / ERASURE / RIGHT TO ACCESS / RIGHT TO OBJECT / RIGHT TO LODGE A COMPLAINT / RIGHT TO DATA PORTABILITY

The data provided is only stored until the purpose for which it was provided no longer exists and is then promptly erased. We comply with retention periods prescribed by law. If you no longer agree to your personal data being stored, we will erase the stored data at your request. If your personal data has changed, we will correct it upon being notified by you. Any consents you have provided Hotel Mateera GmbH with respect to the processing of personal data may be withdrawn at any time. However, revoking your consent does not apply to data processing required based on legal provisions. You have the right of access and the right of data portability relating to your personal data.

COOKIES

Various pages on our website use cookies to improve the website and communication and to be able to adapt our internet presence to your needs. A cookie is a small text file a website stores to your hard drive. Cookies do not harm your computer and do not contain viruses. You may disable the use of cookies at any time by changing your browser settings.

GOOGLE

The Hotel Mateera GmbH website uses Google Analytics, Google Conversion Tracking and Google Remarketing. These are services provided by Google LLC, United States ("Google"). Google uses "Cookies", i.e. text files, which are saved to your computer and enable analysing your use of the website. The information about your use of the website generated by the cookie (including your IP address) is transmitted to a Google server in the USA, where it is then stored. Google uses this information to analyse your use of the website, generate reports about website activities for the website operators, and to provide other services related to website and internet use.

Google may potentially share this information with third parties where prescribed by law, or the information may be processed by third parties on behalf of Google. Google will never merge your IP address with other Google information. You can prevent cookies from being installed by changing the settings of your browser software. However, please not that in this case you may not be able to make full use of all functions on this website.

Cookie also transmit device-specific data, location data, IP addresses (log files), information to Google when using Google Maps.

By using this website you agree to Google processing the data collected relating to you in the aforementioned manner and for the aforementioned purpose. You may object to data collection and storage at any time for future visits.

For more information please visit the Google website: https://policies.google.com/privacy

Disabling Google ads:

http://www.google.com/ads/preferences or http://www.google.com/privacy_ads.html

SOCIAL PLUGINS

The Hotel Mateera GmbH website uses plugins for the following social media networks:

• facebook.com, a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These plugins are identified with a Facebook logo.
• youtube.com, a service provided by YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA ("YouTube"). These plugins are identified with the YouTube logo.
• Instagram.com, a service provided by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). These plugins are identified with the Instagram logo.

When visiting a page of our website with one of these social media plugins, your browser connects directly to the respective servers. We therefore have no control over the extent of data collected through these plugins and will therefore provide you with information to the best of our knowledge: Integrating the plugin provides the respective platform with information that you visited the respective page on our website. If you are also logged into that platform, the platform can link your visit with your social media account.

The purpose and scope of data collection and further processing and use of the data along with your rights in this respect and settings to protect your privacy please refer to the respective privacy policies:

Facebook:             https://www.facebook.com/about/privacy/

Instagram:            https://help.instagram.com/155833707900388/

YouTube:              https://policies.google.com/privacy

If you do not wish one of these platforms to collect data about you through our website, you should sign out of Facebook/Instagram/YouTube before visiting our website.

NEWSLETTER

If you wish to receive the newsletter offered on our website, we require a valid e-mail address for you, along with information which allows us to verify you are the owner of the e-mail address provided or that its owner agrees to receive the newsletter. When subscribing our newsletter we save your IP address, your name and the date it was subscribed. This information is solely stored as proof in the event a third party abuses an e-mail address and subscribes the newsletter without the knowledge of the owner. You may withdraw your consent to the data and e-mail being stored and being used to send the newsletter. The newsletter can be unsubscribed via a link in the newsletters or by contacting us at one of the addresses below.

RIGHT TO LODGE A COMPLAINT

You have the right to lodge a compliant with the supervisory authority. We would appreciate you first contacting us directly at the address below and will attempt to resolve your concern appropriately.

USER CONSENT

By using the Hotel Mateera GmbH website and its offers you agree to the personal data provided by you on a voluntary basis being stored and being processed and used in compliance with the privacy policy.

CHANGES

Hotel Mateera GmbH reserves the right to change this privacy policy on occasion. If substantial changes are made, a notice along with the updated version of the privacy will be published on our website.